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Security Alerts

ALERT: PHONE SCAMS 7/25/2014

We have recently identified two recent phone scams that have been reported by our customers.  Please take precautions to protect your personal information and account information from these and other phones scams.

Scam #1: The customer receives a phone call stating there is an issue with their bank card.  These phone calls are an automated attendant asking customers to press “1” and eventually enter in account information.  These calls are completed at any time of the day and may even state the call is from First National Bank.  None of our security systems would ever be an automated system, it would be a live person and they would never ask for you to enter any information using a keypad on the phone. 

 

Scam #2: The phone caller states they work for Microsoft and they need to fix or update software on the customers computer.  The customer then grants them access to their computer and the “tech” hides software within their computer without the customer knowing.  This is in an effort to get customer information.  If you have experience one of these calls, we encourage you to have your computer checked out before they decide to do anything else online or log back on. 

 

If you or someone you know may be a victim of these scams, please call or stop in to see one of our personal bankers.

 

Now is a great time to enroll in the Falcon Protection Program to prevent unauthorized use of your debit card. Please read the enrollment process below to get your card protected today!

 

You can also download the Shazam Bolt app to your tablet or smart phone to receive fraud alerts. Download the app from your iPhone or Android App Store.

 

 

FALCON PROTECTION

Protecting you from unauthorized use of your debit card is one of our top priorities at First National Bank.  To mitigate fraud, we have implemented a monitoring system, called Falcon, to help guard your debit card against fraudulent activity.  If suspicious activity is detected on your card, you will be contacted by us or a fraud specialist calling on our behalf to verify the transactions in question. 

If you get a call from a fraud specialist or your card is being denied after normal business hours please contact their 24/7 support at 1-866-508-2693.

How Does Falcon Work?

       Monitors all card transactions for unusual or suspicious activity

       Takes into account your normal activities

       Each transaction is scored based on the likelihood of fraud

       Depending on the score, once an unusual or suspicious transaction takes place, you will be called and/or the account will have a temporary block put on it until you can be contacted.

How Am I Notified?

During the notification process, the fraud specialist from Falcon will note that he or she is calling on behalf of First National Bank.  The fraud specialist will ask you to validate your identity via a series of qualifying questions that must exactly match the information in our records to successfully authenticate your identity. 

Please remember that we will NOT ask for your card number of personal identification number (PIN) to verify your identity.  Always use caution when providing your card information, and contact us if you suspect your card has been stolen or compromised.

If you cannot be reached, Falcon may put a temporary block on your account to prevent further fraudulent activity.

What Do I Need to Do?

To ensure that we can reach you promptly if fraudulent activity is suspected, we need to have current contact information on file, including:

       Primary phone number

       Secondary phone number (mobile phone or work number)

       Current address

       City, state and ZIP code

 

It is very important to keep this information current.  If your information changes, please contact us immediately. 

 

To Report a Lost or Stolen ATM / Debit Card:

  1. Call Shazam @ 1-800-383-8000 to report the card lost or stolen.
  2. Contact First National Bank via email or call 319-352-1340 (800-369-3629) to cancel your card. If the bank is closed, please leave your name and phone number. A bank representative will return your call as promptly as possible.
  3. Verify your account transactions with a First National Bank Representative.
  4. A bank representative will process application for a replacement card.

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CURRENT CD RATES

APY as high as: Rate
15 Months 0.70%
36 Months Raise-a-Rate** 1.00%
60 Months 1.50%
Savvy Saver 24 Month (21 years and younger) 1.00%
Rates Subject to Change
SEE ALL CURRENT RATES

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