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Security Alerts

PROTECT AGAINST INDENTITY THEFT: Take 5 minutes and follow these steps to protect yourself from identity theft.

1. NEVER give your personal information to people that you don't know or trust.

2. Don't be taken by email (phising), voice (vishing), or text message (mishing) scams asking for your personal or financial information.

3. Know who you are dealing with before providing personal information to mail order, telephone or internet merchants.

 

4. Keep your passwords secure and always shred documents containing sensitive information.

 

5. Review your bank statement monthly and your credit report annually.

 

Debit cards are safe to use, but you should use caution and be responsible when you give out your personal information. If you think you have become a victim of identity theft:

·         Call your financial institution immediately.

·         Contact the fraud department of any one of the three consumer reporting companies to report the identity theft and request a “fraud alert.”

·         Equifax               800.525.6285                   www.equifax.com

·         Experian             888.EXPERIAN                 www.experian.com

·         TransUnion         800.680.7289                 www.transunion.com

·         File a police report.

·         Contact the fraud departments of your creditors.

·         File a complaint with the Federal Trade Commission (FTC).

 

For more information, visit www.consumer.gov/idtheft

 

FALCON PROTECTION

Protecting you from unauthorized use of your debit card is one of our top priorities at First National Bank.  To mitigate fraud, we have implemented a monitoring system, called Falcon, to help guard your debit card against fraudulent activity.  If suspicious activity is detected on your card, you will be contacted by us or a fraud specialist calling on our behalf to verify the transactions in question. 

If you get a call from a fraud specialist or your card is being denied after normal business hours please contact their 24/7 support at 1-866-508-2693.

How Does Falcon Work?

       Monitors all card transactions for unusual or suspicious activity

       Takes into account your normal activities

       Each transaction is scored based on the likelihood of fraud

       Depending on the score, once an unusual or suspicious transaction takes place, you will be called and/or the account will have a temporary block put on it until you can be contacted.

How Am I Notified?

During the notification process, the fraud specialist from Falcon will note that he or she is calling on behalf of First National Bank.  The fraud specialist will ask you to validate your identity via a series of qualifying questions that must exactly match the information in our records to successfully authenticate your identity. 

Please remember that we will NOT ask for your card number of personal identification number (PIN) to verify your identity.  Always use caution when providing your card information, and contact us if you suspect your card has been stolen or compromised.

If you cannot be reached, Falcon may put a temporary block on your account to prevent further fraudulent activity.

What Do I Need to Do?

To ensure that we can reach you promptly if fraudulent activity is suspected, we need to have current contact information on file, including:

       Primary phone number

       Secondary phone number (mobile phone or work number)

       Current address

       City, state and ZIP code

 

It is very important to keep this information current.  If your information changes, please contact us immediately. 

 

To Report a Lost or Stolen ATM / Debit Card:

  1. Call Shazam @ 1-800-383-8000 to report the card lost or stolen.
  2. Contact First National Bank via email or call 319-352-1340 (800-369-3629) to cancel your card. If the bank is closed, please leave your name and phone number. A bank representative will return your call as promptly as possible.
  3. Verify your account transactions with a First National Bank Representative.
  4. A bank representative will process application for a replacement card.

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CURRENT CD RATES

APY as high as: Rate
14 Month Special 1.00%
36 Months Raise-a-Rate** 1.00%
60 Months 1.50%
Savvy Saver 24 Month (21 years and younger) 1.00%
Rates Subject to Change
SEE ALL CURRENT RATES

News

Home Depot Breach
Home Depot has announced a security breach that has potentially compromised customer names along with debit or credit card information of card holders that made purchases at Home Depot since April 2014. Home Depot is recommending to customers who shopped in U.S. and Canadian stores to monitor their accounts for any suspicious or unusual activity.



More News.

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